ANJALI PANDA; BASANTA KUMAR. Factors Determining Retail Customer Satisfaction: A Study of Organized Retail outlets in an Indian Capital City. International Journal of Management and Development Studies , [S. l.], v. 3, n. 11, p. 47–56, 2014. DOI: 10.53983/ijmds.v3i11.120. Disponível em: https://old.ijmds.in/index.php/ijmds/article/view/120. Acesso em: 5 apr. 2026.