SANJEEV CHATURVEDI; CHITRA. A Study on Relationship between Internal and External Customer Satisfaction with Special Reference to Aviation Industry in Delhi NCR. International Journal of Management and Development Studies , [S. l.], v. 5, n. 2, p. 60–68, 2016. DOI: 10.53983/ijmds.v5i2.191. Disponível em: https://old.ijmds.in/index.php/ijmds/article/view/191. Acesso em: 5 apr. 2026.