DR. R. VASUMATHI. Role of Customer’s Expectation and Banker’s Perception in Bank Selection Decision. International Journal of Management and Development Studies , [S. l.], v. 5, n. 5, p. 32–37, 2016. DOI: 10.53983/ijmds.v5i5.229. Disponível em: https://old.ijmds.in/index.php/ijmds/article/view/229. Acesso em: 5 apr. 2026.