LINIE DARLI; R. VASANTHAGOPAL; SULEENA V. S. CRM best practices and customer satisfaction: An empirical case study of commercial banks in Kerala (India). International Journal of Management and Development Studies , [S. l.], v. 6, n. 8, p. 08–13, 2017. DOI: 10.53983/ijmds.v6i8.300. Disponível em: https://old.ijmds.in/index.php/ijmds/article/view/300. Acesso em: 11 apr. 2026.