ANJUM ARA; MUSHTAQ AHMAD BHAT. Service quality variance in hotels: an empirical assessment. International Journal of Management and Development Studies , [S. l.], v. 6, n. 10, p. 108–117, 2017. DOI: 10.53983/ijmds.v6i10.333. Disponível em: https://old.ijmds.in/index.php/ijmds/article/view/333. Acesso em: 5 apr. 2026.