GANIE, S. A.; BHAT, M. A. Impact of E-service Quality on Customer Satisfaction: An Empirical Assessment. International Journal of Management and Development Studies , [S. l.], v. 12, n. 06, p. 41–51, 2023. DOI: 10.53983/ijmds.v12n06.004. Disponível em: https://old.ijmds.in/index.php/ijmds/article/view/546. Acesso em: 4 apr. 2026.