Determinants of motivation of employee’s in the hospitality industry: A study

Abstract

Employee motivation is a fundamental asset for every organization. Lack of motivated staff has the power to annihilate the hotel operation and its reputation and performance. Same time motivated staff can do sensation in customer satisfaction which is ultimate aim in the hospitality industry. Most of the Human Resource managers spend their good amount of valuable time for planning and implement various policies to motivate employees in the hospitality industry. The motivation of employee can be of two types. One is intrinsic which is coming from inside of the employee, and another is extrinsic which is coming from outside (i.e. reward, recognition, working condition,etc.). The aim of this study is to examine the factors that affect the employee’s motivation. It is based on quantitative method. The area of the study at all five stars hotels in Kolkata, West Bengal, which is situated in eastern part of India. The respondents were asked to evaluate the factors which influence employees’ motivation by the various hotels, where they are working. Each variable was measured through questions designed on a 5-point Likert-type scale ranging from strongly disagree to agree strongly. The statistical analyses are used correlation and linear regression analysis using the Statistical Package for Social Sciences (SPSS) 16.0.