Knowledge Management and Employee Job Satisfaction: Insights from the Banking Sector
Keywords:
Knowledge, Knowledge Management, Job Satisfaction, Banking SectorAbstract
This study aims to examine the impact of Knowledge Management (KM) on Job Satisfaction (JS) in the banking sector. A total of 384 employees were selected as the sample, comprising 70% clerical staff and 30% officers, from various branches of public sector commercial banks in the Warangal District of Telangana State. The sample was stratified proportionally based on the distribution of employees across these branches. Data analysis, conducted using the Structural Equation Model (SEM), revealed that KM practices Knowledge Creation, Knowledge Acquisition, Knowledge Capture, Knowledge Storage, Knowledge Sharing, and Knowledge Application show significant factor loadings on the KM construct. Furthermore, KM itself significantly influences job satisfaction. The findings indicate that effective KM practices directly enhance the job satisfaction of employees in the banking sector.
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